Just last week, a hotel investor complained to me about a frustrating (and costly) experience. The designer they hired delivered a beautiful concept — but one that didn’t consider how the hotel would actually operate. After the operations team stepped in, they had to rework multiple areas — both front and back of house — even though some parts were already in the decoration phase. The result? Increased costs, extended timelines, and a very unhappy ownership team.
This isn’t a rare story.
Designing for hospitality isn’t just about aesthetics — it’s about flow, efficiency, and function. A designer who understands hotel operations doesn’t just deliver a pretty façade. They create a space that supports service delivery, guest comfort, and team collaboration from day one.
Great hotel design should reduce friction, not create it. From how staff move between zones, to how guests intuitively navigate the space, every detail affects the daily rhythm of the hotel.
A hotel designer who understands operations is not a luxury — it’s a necessity.
They help build hotels that are not only visually appealing but also operationally sound — and ultimately, more profitable.
Link：
https://www.linkedin.com/posts/bennyshen_when-hotel-designers-dont-understand-hotel-activity-7363515043558166532-GA6X?utm_source=social_share_send&utm_medium=member_desktop_web&rcm=ACoAAEZBqx4BgKJtBTJISyieeFfdw6hklJInSSk
