“Guest Reviews Are Your Hotel’s Second Website.”

In today’s digital-first travel landscape, your guestreviews are no longer just feedback — they are your brand voice. Especially for hotels welcoming Chinese travelers, every comment on platforms like Trip.com,Xiaohongshu, or Google is an opportunity to build trust, show class, and win loyalty.

Yet too often, hotels rely on cold, templated replies.Copy-paste messages with a few name swaps are easy to spot — and they signal toyour guests that you don’t truly care.

🌸 What We Offer

FUKUGA helps your hotel respond to Chinese-languagereviews with authentic, elegant, and emotionally intelligent language — written by real native speakers, not AI. Each reply is crafted to match your tone, reflect your brand values, and engage guests with empathy and warmth.

Our service is:

✍️ Human-written: Thoughtful, custom replies — no templates, no bots

🧭 Brand-aligned: We reflect your style — whether traditional, luxurious, or playful

🕒 Reliable: Guaranteed response time within 48–72 hours, including weekends

🌐 Platform-flexible: We cover Trip.com, Xiaohongshu, Google, and more

📈 Growth-driven: Better replies improve booking conversion and guest sentiment

💼 Who This Service Is For

Luxury and boutique hotels targeting Chinese-speaking guests

Properties with high OTA exposure in Trip.com, Google, or Red (Xiaohongshu) （Tokyo, Osaka, Bangkok, Los Angeles, New York, Paris, Sydney, etc.）

Hotels with outsourced social media teams needing Chinese language support

Hospitality groups looking to elevate their digital guest experience

💰 Subscription Model (Sample)

We charge on a per-room, per-month basis, much like Netflix.

✓ Hotels with longer subscriptionsenjoy faster reply times and extra complimentary weeks.

✓ Custom quotes are available formulti-property or integrated resort portfolios.

Make your guest replies part of your branding strategy.

With FUKUGA, your online voice will be as refined as your guest experience.